Need help with billing?

While the launch offer is open, Thesis-It Pro costs RM39 for 30 days or RM369 for 365 days. When the offer ends, new subscribers pay RM69 or RM659. An account that has paid a launch price keeps it, including after a break. The billing page shows the price your account pays, and the billing terms have the details.

The free trial lasts 7 days and nothing is charged when it ends. After it ends you can still read your theses and delete them. Editing, exporting and AI help resume when you subscribe. Each email address can start one trial, so a new trial on the same address is not possible.

Places for new trials are limited each day. The billing page says when to try again. You can also message us on WhatsApp at +60 17-470 4553 or email support@thesisit.app.

If the payment page failed or you cancelled it, nothing was charged and nothing changes on your account. You can simply try again from the billing page.

FPX payments sometimes stall at the bank. Give it a few minutes. If the bank shows no deduction, try again, or pay by DuitNow QR or card instead.

Access is activated by a verified confirmation from the payment provider, which usually arrives within a few minutes. Reload the billing page after a short wait. Unmatched payments are also re-checked and applied automatically. If Pro is still not active after 15 minutes, email us with your receipt or transaction reference and we will activate it or refund you in full.

Email us the two charge dates and amounts (and references, if you have them). Verified duplicate charges are refunded in full. See the refund policy.

Only card payments (Maestro, Mastercard, Visa) can renew automatically. If you ticked auto-renew when paying by card, the price your account pays for its plan is charged to your card near the end of each 30-day or 365-day period. FPX and DuitNow QR payments are one-time, so you renew by hand, and we email you reminders before access ends.

You can see and change your auto-renew status on the billing page. If an automatic charge fails, auto-renew switches off and we email you so you can renew manually.

If auto-renew is off, there is nothing to cancel. Access simply runs to the end of the paid period and stops. If auto-renew is on, press Turn off auto-renew on the billing page. Either way you keep Pro access until the end of the period you paid for, and your thesis stays readable and exportable afterwards.

Email us the charge date and the email address on your account, and we will send a receipt for the payment.

Thesis-It online workshops are included while your Pro access is active. Sessions are scheduled periodically and announced by email to eligible users, with registration instructions. Certificates depend on attendance and completing the stated requirements. If you think you missed a workshop email, contact us.

Email support@thesisit.app from any address, and include the email you use to sign in to Thesis-It so we can find your account. We reply by email. You can also message us on WhatsApp at +60 17-470 4553.